According to Gartner, Robotic Process Automation (RPA) is the fastest-growing segment in the enterprise software market. It grew by 62.9% in 2019 to $1.4 billion1. With RPA outperforming itself, year after year, in terms of accuracy, compliance, cost reduction, and productivity, about 72% of today’s organizations want to embark on their RPA journey for digital transformation2.
Most organizations begin their RPA journey as quick fixes to automate some of their many processes. The results are laborious implementations, inefficient outcomes, and less than expected ROI. Therefore, to see how significantly automation brings a radical organizational change, accelerating automation and implementing it at scale is the need of the hour. But how do we effectively scale automation programs? This is how.
- Identify the Good Candidates for Automation
They say a journey of a thousand miles begins with a single step. Identifying and prioritizing the best candidates for automation is your first step. Each process is unique in its own way, and to ensure it is a good fit for automation, it should: be repetitive/manual task, occur frequently, be rule-based, prone to human errors, and time-consuming. With Avo Discover, you can capture and document all the processes with the click of a button. This enables the teams to sort and streamline their processes for further use.
After identifying the right processes to be automated, you should carefully evaluate each process for its complexity and automation value. While complexity defines how well you can deploy automation in the current model, value means the amount of time, costs, and efforts automation could save. The high-priority candidates have low complexity and higher value — faster ROI in a short time.
- Choose your RPA Solution Wisely
The RPA solution you choose is the primary definer of how successful your automation journey will be. The ever-changing business processes require consequent changes in the IT landscape. To achieve enterprise-wide, successful long-term results with RPA, opting for an efficient solution that performs consistently and withstands these changes, without breaking, is pivotal.
Another aspect that makes automation truly enterprise-wide is its low code/no code feature. This feature doesn’t require extensive programming knowledge, and hence, it takes a significant load off the IT team and enables even business users to carry out automation. It creates a win-win situation, letting the IT team focus on building better functionalities while facilitating the business users to expedite the overall automation process. Together, it helps in bringing quick transformation.
- 3. Enable Your IT Team
It is crucial for the IT, business users, and the leadership team to be on the same page for automation to scale. More often than not, when organizations realign their business strategies to make RPA indispensable, the IT team is overwhelmed due to the lack of product knowledge or the automation initiative. In some cases, the team’s inability to realize the benefits of automation is also one of the reasons for delayed ROI. With adequate training and knowledge on how the RPA platform will enable them to be more productive, your IT team will be ready for the game.
The IT team’s presence is crucial to ensure that the transitions happen smoothly and remain operational. On a granular level, the team plays a significant role in offering uninterrupted services in security, infrastructure, scalability, and configuration that accelerate the results.
Once the aspects mentioned above are in place, you are well into your automation journey. But, how do you assess if you are on the right track?
- 4. Measure the ROI and Value Add
Small or big, a process automated should be measured for its ROI and the value it has created. This helps to get a realistic idea of how the RPA platform is genuinely making a difference to the organization, both quantitatively and qualitatively. Cost savings is the crucial parameter to consider for measuring the ROI.
The qualitative aspects that show your automation program is scaling as expected are applications’ scalability, higher availability, increased employee productivity, higher employee satisfaction, top-notch quality, proper governance and control, and transparent process insights.
Gartner predicts that the RPA software market will look very different three years from now, with various organizations embracing and benefitting from it. Are you one of the elites who would be a part of this transformation?
Avo Assist, our super-intelligent RPA solution, offers all of these and more. It enables the team to work alongside smart digital assistants to reap best-in-class results. Built to work seamlessly across any underlying system or application, it assures high accuracy and productivity. You can schedule a demo here.